Technical Support

Dear valued customer,

In order to provide you with a quick and accurate response, please make sure that all the following information is sent to us via support@afconsws.com

• Contact/User information
• Accurate problem description
• Scenario
• How often does the issue repeat itself? (one-time event or can be easily reproduced)
• HASP #
• System configuration (Standalone, Client)
• Afcon Pulse “report a problem” tool  logs
• Windows event logs
• Screen shots or video demonstrating the problem
• Other information you find relevant to share with us

All the above information will help us find a more personalized and quicker solution to your request.

We thank you for your cooperation,

Best Regards,

AfconSWS Customer Support