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Technical Support

Dear valued customer,

In order to provide you with a quick and accurate response, please make sure that all the following information is sent to us via


  • Contact/User information
  • Accurate problem description
  • Scenario
  • How often does the issue repeat itself? (one-time event or can be easily reproduced)
  • HASP #
  • System configuration (Standalone, Client)
  • Afcon Pulse “report a problem” tool  logs
  • Windows event logs
  • Screen shots or video demonstrating the problem
  • Other information you find relevant to share with us


All the above information will help us find a more personalized and quicker solution to your request.


We thank you for your cooperation,


Best Regards,

AfconSWS Customer Support